Our Platform

From Australia’s largest companies to early-stage startups, thousands of organisations rely on the 5c SMS messaging platform to engage millions of recipients each week. We connect businesses with customers, organisations with their members and employees with their staff personally and cost-effectively.

Guaranteed Uptime

The 5c SMS platform is built for scalability, resiliency and security. All production systems are run from Amazon Web Services (AWS) Sydney region and utilise multiple Availability Zones so critical services are concurrently running across multiple data centres. We also scale our capacity automatically to handle increased messaging volume. 99.99% uptime and processing credit is available for Business and Enterprise Plan customers.

Direct Routing

Unlike other SMS Providers, we do not route SMS traffic via overseas or mixed route providers. All 5c SMS messages are sent through direct connections to Australian mobile carriers.

We run all our servers and systems in Australia, so your data will never go overseas and is never shared with a third party.

Notifications and Auto-Recharge

To ensure you never run out of message credits, you can configure 5c SMS to email you when your balance is running low. You can also setup an Auto-Recharge for a specific amount to charge your credit card and immediatly re-credit your account.

Help & Support

Our support engineers are always available to help you. If your mission critical services need immediate support we also offer 24/7 personalised telephone support plans with guarenteed response times.

Support Dashboard

Platform Security

Security is our top priority. As such, our engineering process includes security reviews, testing and system hardening. All production systems are run from AWS. AWS complies with AICPA SysTrust, ISO 27001, GDPR and other leading security compliance regimes.

We never store your passwords in clear-text. Passwords and API Keys are hashed using a multi-round, salted blowfish hashing algorithm.

Credit Cards and Payments are stored and processed by our third-party processor, Stripe. Stripe is certified to PCI Service Provider Level 1. This is the highest level of certification for credit card security available.

All security issues are rapidly investigated. If you believe you've discovered a bug in 5c SMS security, please get in touch at help@5centsms.com.au

Account Management

Manage and report on multiple users from a single account using sub-accounts which are centrally billed. These accounts are treated like any other account for reporting and access purposes, so you can issue different password to different people, and credits are billed back to your master account.

Contact Us

If you would like to discuss how this incredibly effective communication medium can be used, or have questions regarding our service or your account, please contact us.